Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods through Shopify Payments.

Is my payment information secure?
Yes! All transactions are encrypted and processed securely through Shopify's payment system.

Shipping

How long does shipping take?
Standard shipping typically takes 7-15 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently, we ship within the United States. International shipping options are coming soon!

Returns & Exchanges

What is your return policy?
We offer 30-day returns on unworn, unwashed items in original condition. Please see our Refund Policy for complete details.

How do I start a return?
Contact us at roseameriastore@gmail.com with your order number and we'll guide you through the process.

Products

Are your cosmetics safe?
Yes, all our cosmetic products meet safety standards and come from reputable suppliers.

How do I choose the right dress size?
Each product page includes a detailed size chart. If you're between sizes, we recommend sizing up for a comfortable fit.

Still have questions? Contact us - we're happy to help!